twilio.com – twilio_flex_v1

Tools (52)

Extracted live via the executor SDK.

• channels.createChannel
• channels.deleteChannel
• channels.fetchChannel
• channels.listChannel
• configuration.fetchConfiguration
• flexFlows.createFlexFlow
• flexFlows.deleteFlexFlow
• flexFlows.fetchFlexFlow
• flexFlows.listFlexFlow
• flexFlows.updateFlexFlow
• insights.createInsightsAssessments

  Add assessments against conversation to dynamo db. Used in assessments screen by user. Users can select the questionnaire and pick up answers for each and every question.

• insights.createInsightsAssessmentsComment

  To create a comment assessment for a conversation

• insights.createInsightsQuestionnaires

  To create a Questionnaire

• insights.createInsightsQuestionnairesCategory

  To create a category for Questions

• insights.createInsightsQuestionnairesQuestion

  To create a question for a Category

• insights.createInsightsSession

  To obtain session details for fetching reports and dashboards

• insights.deleteInsightsQuestionnaires

  To delete the questionnaire

• insights.deleteInsightsQuestionnairesCategory
• insights.deleteInsightsQuestionnairesQuestion
• insights.fetchInsightsQuestionnaires

  To get the Questionnaire Detail

• insights.fetchInsightsSegments

  To get the Segments of an Account

• insights.fetchInsightsSettingsAnswersets

  To get the Answer Set Settings for an Account

• insights.fetchInsightsSettingsComment

  To get the Comment Settings for an Account

• insights.fetchInsightsUserRoles

  This is used by Flex UI and Quality Management to fetch the Flex Insights roles for the user

• insights.listInsightsAssessments

  Get assessments done for a conversation by logged in user

• insights.listInsightsAssessmentsComment

  To create a comment assessment for a conversation

• insights.listInsightsConversations

  To get conversation with segment id

• insights.listInsightsQuestionnaires

  To get all questionnaires with questions

• insights.listInsightsQuestionnairesCategory

  To get all the categories

• insights.listInsightsQuestionnairesQuestion

  To get all the question for the given categories

• insights.listInsightsSegments

  To get segments for given reservation Ids

• insights.updateInsightsAssessments

  Update a specific Assessment assessed earlier

• insights.updateInsightsQuestionnaires

  To update the questionnaire

• insights.updateInsightsQuestionnairesCategory

  To update the category for Questions

• insights.updateInsightsQuestionnairesQuestion

  To update the question

• interactions.createInteraction

  Create a new Interaction.

• interactions.createInteractionChannelInvite

  Invite an Agent or a TaskQueue to a Channel.

• interactions.createInteractionChannelParticipant

  Add a Participant to a Channel.

• interactions.fetchInteraction
• interactions.fetchInteractionChannel

  Fetch a Channel for an Interaction.

• interactions.listInteractionChannel

  List all Channels for an Interaction.

• interactions.listInteractionChannelInvite

  List all Invites for a Channel.

• interactions.listInteractionChannelParticipant

  List all Participants for a Channel.

• interactions.updateInteractionChannel

  Update an existing Interaction Channel.

• interactions.updateInteractionChannelParticipant

  Update an existing Channel Participant.

• webChannels.createWebChannel
• webChannels.deleteWebChannel
• webChannels.fetchWebChannel
• webChannels.listWebChannel
• webChannels.updateWebChannel
• openapi.previewSpec

  Preview an OpenAPI document before adding it as a source

• openapi.addSource

  Add an OpenAPI source and register its operations as tools