amazonaws.com – connect-contact-lens

OpenAPI apis-guru cloud

Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.

Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent conversations. For more information, see in the Amazon Connect Administrator Guide.

Homepage: https://api.apis.guru/v2/specs/amazonaws.com:connect-contact-lens/2020-08-21.json
Provider: amazonaws.com:connect-contact-lens / connect-contact-lens
OpenAPI version: 3.0.0
Spec (JSON): https://api.apis.guru/v2/specs/amazonaws.com/connect-contact-lens/2020-08-21/openapi.json
Spec (YAML): https://api.apis.guru/v2/specs/amazonaws.com/connect-contact-lens/2020-08-21/openapi.yaml

Tools (3)

Extracted live via the executor SDK.

realtimeContactAnalysis.listRealtimeContactAnalysisSegments

Provides a list of analysis segments for a real-time analysis session.
openapi.previewSpec

Preview an OpenAPI document before adding it as a source
openapi.addSource

Add an OpenAPI source and register its operations as tools