RT (Request Tracker)

MCP server claude rtrequest-trackerticketinghelpdeskbestpractical

Connects Claude to a live RT (Request Tracker) instance via the REST2 API. Supports searching tickets with TicketSQL, reading ticket details and history, creating and updating tickets (including custom fields, custom roles, links, and date fields), adding comments and replies, and looking up queues and users.

Homepage

https://github.com/bestpractical/mcp-server-rt#readme

Tools

search_tickets
get_ticket
get_ticket_history
get_transaction
get_queue
list_queues
get_queue_fields
lookup_user
get_current_user
get_ticketsql_grammar
create_ticket
update_ticket
add_comment
add_reply
get_ticket_attachments
get_attachment
save_attachment