1800Flowers

Tools (7)

Extracted live via the executor SDK.

• search_products

  Use this to Search for products or gifts by search terms and get the top product picks. If the customer provides a zip code and delivery date, the products will be filtered to only include products that are available for that zip code and delivery date!

• get_product_details

  Use this to get the details of a specific product or gift if the customer asks for a specific product

• get_delivery_dates_and_shipping_costs

  This tool gets delivery dates and shipping costs for each delivery date! Use this to get the delivery dates for a product or gift by its child product code and zip code. The child product code is the sku of the variant. You may need to use the get_product_details tool to get the child product code.

• add_to_cart

  Use this to call internal cart services to create a cart for the customer. It will return a link to the cart that they can use to checkout with on the brand website. Just note that these links each will have a different reference id and, therefore, the customer will need to click on each one if this tool is used more than one time!

• get_order_status

  Use this to get the status of a customer's order using their order number, email, or billing phone number. To protect privacy, verification requires three pieces of identifying information (e.g., order number + email + phone) to use this tool. An error will be thrown if less than 3 pieces of identifying information are provided. Please provide at least 3 pieces of information (1 being either the orderNumber, email, or billingPhoneNumber) among the following: orderNumber, recipientName, customerName, email, billingZipCode, recipientZipCode, billingPhoneNumber, deliveryDate. Never assume a name is for a customer or a recipient or that a zip code is for a customer or a recipient. Always ask for clarification if needed.

• cancel_order

  Cancel an eligible order or order item after verification. This tool should: 1. Verify the order using the provided identifiers. 2. Check whether the order is eligible for self-service cancellation. 3. If more information or confirmation is needed, return a structured response indicating that. 4. If eligible and confirmed, execute the cancellation. 5. Return success, ineligible, needs_confirmation, needs_disambiguation, or error.

• company_faqs

  Use this to search the company FAQs to find clear answers to common questions.